Review Methodology — Craybet

The full Craybet review is re-scored twice a year on a fixed calendar — once in spring and once in autumn — regardless of whether anything visible has changed. In between, individual score components are updated in-line whenever the underlying subject changes: a new welcome bonus updates the bonus score, a new payment method updates the payments score, a support-channel change updates the support score. Every time a component is updated, the overall score is recalculated and the 'updated on' date at the top of the page is changed. Older score histories are kept internally so we can show how the rating has moved over the last two years.

Testing is done from the perspective of a first-time player. A fresh account is opened using an unused email address and a real name; the KYC process is completed with genuine documents. A small deposit is placed using the most common method available in the target market — usually a debit card — followed by a session of play across two or three lobby categories (slots, live dealer, sports where relevant). A withdrawal request is submitted at the end of the session and the time to receive the money is logged. Support is contacted with two questions during the test — one factual, one a mild complaint — and the response is timed and rated. Bonuses are opted into and their wagering is played through, at least in part, to confirm the terms are what the promotional page said.

Withdrawal delays beyond the operator's stated window are the largest single negative. Wagering multipliers above x50 on the headline welcome bonus, or bonus terms that are materially harder in practice than they read on the promotional page, cost points. Country restrictions that are hidden until after signup — bonuses advertised globally that only pay in specific jurisdictions — cost more points. Support channels that respond slowly, or that respond quickly but unhelpfully, lower the support score. Game providers listed on the lobby page that are not actually available to play from the account's country reduce the games score. Any evidence of terms being changed retroactively — a bonus opened on Monday under one set of terms, closed on Wednesday under another — is a hard reset of the trust component.

The overall score is a weighted average of seven components. Bonuses and promotions — twenty percent — measures the size, the fairness of the terms, and the range of ongoing offers beyond the welcome pack. Games and providers — twenty percent — covers the number and quality of studios in the lobby, category coverage, and live dealer availability. Payments — fifteen percent — measures the number of deposit and withdrawal methods, the speed of the cashout process, and any fees. Support — fifteen percent — measures response time, the languages available, and the helpfulness of the answers received in test contact. Mobile — ten percent — covers the app and the mobile-web experience. Security and licence — ten percent — covers licence status, encryption in transit, KYC handling and audit history. Player experience — ten percent — covers the overall interface, the time from click to first bet, and small quality-of-life details.

Each of the seven components is scored on a scale from one to ten in whole-number steps. The overall score is the weighted average of the components rounded to one decimal place. A score of eight or above is considered strong, six to eight is average for a licensed brand, below six warns of at least one component that needs work before we can recommend the operator without reservation. If any single component drops below four during a review, a note is added to the top of the page flagging that specific issue so that readers see it before they click through.